Designed and developed by SMS Feedback, txtCode Feedback is a revolutionary customer feedback service that enables Australian companies to collect essential feedback from the nation’s 12 million consumers – using text messaging from their mobile phones.

SMS Feedback Customer Feedback Service converts the consumer's text messages to email and then distributes them to your nominated recipients.

Statistics show that text messaging, also known as SMS (Short Message Service), is the fastest growing form of communication worldwide, with hundreds of billions of text messages being sent annually.

Now you can utilize this effective and popular method of communication to benefit your business!

Discover how SMS Feedback can help you:

• Capture more customer feedback than traditional methods alone. 
• Monitor and categorise valuable customer feedback automatically, as you receive it. 
• Increase the effectiveness of your marketing campaigns by identifying positive and negative trends in your business.
• Improve customer satisfaction by identifying and eliminating negative behaviours within your company.
• Improve staff performance by recognising and rewarding your high performing staff, as identified by your customers.
• Improve customer loyalty by empowering them.
• Improve consumer perception as well as market perception of your company by responding to customer feedback immediately.
• Review and act on customer improvement suggestions faster than ever before.
• Retain loyal customers by finding out what they really want.
• Plus...you customise how you want your customer feedback to be distributed to your managers. 

…and all this at no extra effort to you!

PATENT PENDING:
The SMS Feedback Pty Ltd business model is protected by a Pending International Patent which secures the process.