Why use txtCode Feedback - Australia's most effective new customer feedback service:

You already know that customer feedback is one of the essential measures of customer satisfaction. And customer satisfaction, or the lack of it, is the one vital factor that can drive your bottom line up… or down.

Corporations around the world are going above and beyond the traditional method of providing a toll-free number to enable customers to supply the essential feedback they need in order to enhance business. By means of email forms and customised surveys, the Internet has provided a number of indispensable methods of acquiring and collating feedback from customers and clients.

While both methods are convenient and reliable, SMS Feedback offers you and your customers some added benefits: 

Availability –With mobile phone usage being as high as it is, almost anyone exposed to your SMS Feedback campaign has the means to respond immediately in a way that is easy for them. No being put on hold, no questions asked – just a simple text message.

Spontaneity – Your customers now have the means to respond instantly, enabling you to cash in on valuable customer feedback before the moment passes and customers either procrastinate or fail to send their feedback altogether. SMS Feedback allows customers to respond as soon as they have their experience, not as soon as they get to their computers, locate your toll-free number, or complete your printed questionnaire.

Non confrontational – Consumers don't have to confront a real live person. SMS Feedback offers the convenience of using SMS, allowing your consumers to pass valuable feedback on to you in a way that is comfortable for them.

Reliability – SMS Feedback will guarantee delivery of your customer feedback directly to the selected recipients without the need to rely on your staff to forward any feedback to you.

Convenience – The statistics on SMS usage speak for themselves - SMS is a worldwide and growing phenomenon. Completing handwritten printed feedback forms, if available, will become a thing of the past.

Technology – Now you can communicate with your customers in the language they have chosen to use today - text messaging.

Simplicity – SMS Feedback provides you with a hassle-free solution that YOU don’t have to administer. No setup or any internal administration is required. The SMS Feedback service does it all for you.

Dimension – txtCode Feedback provides you with an additional and exciting new means of engaging your customers and enhancing customer satisfaction by offering them a unique service.

Our guarantee: all feedback, good, bad or indifferent will get to you directly, and rapidly, in order for you to act on it immediately if you choose to.