First, You Sign up...
For a nominal subscription fee your company can sign up with SMS Feedback and start reaping the benefits of enhanced customer feedback.

  Then You Set-up
Set-up is simple. SMS Feedback allows you to choose up to 6 email addresses for each store or location, making customisation easy and totally at your discretion. You might want your text messages for a particular store to go to the Store Manager, Store Owner, State or Regional Office, Head Office, or maybe to a centralised Customer Response Centre. You select the recipients you would like to receive the text message feedback for each store - we do the rest!

  You Get the Goods
We will provide you with custom-designed posters featuring a unique txtCode identifier that your business, franchise or store will display in a prominent position within that location (Shop window, Payment Counter etc).

In the case of non-retail businesses like airlines, car-hire companies, hotels and travel companies for example, a specially designed SMS Feedback information pack will form part of the printed material available to each of your customers. They can use this material at anytime to provide feedback.

All SMS Feedback posters and information packs will contain all the information required by your customers to enable them to send you feedback. Information will include a country-wide SMS number, requested feedback categories, and clear and simple usage instructions.

  You Get the Feedback!
Using a unique txtCode identifier, your customers can send you feedback anywhere, anytime. Our Conversion Engine will take this SMS feedback, convert it to an email and send it to the recipients that you have selected for that particular store or location. SMS Feedback allows up to 6 email addresses for each store or location allowing for customisation, which is very simple and totally at your discretion.

Then...You Reap the Rewards
It won’t be long before you can start using the feedback from your customers to your advantage. You can measure success when you implement new ideas, monitor improvement suggestions, respond rapidly to complaints, and keep an eye on staff performance and enhance training accordingly. In fact the sky’s the limit when it comes to using your feedback effectively!

Try it out! 
You can join SMS Feedback right now, or contact us to try it out for a limited period and see how your business can benefit.