Frequently asked questions about txtCode Feedback:

Q. Can anyone copy the txtCode Feedback business model?
A. NO. The txtCode Feedback business model is protected by an international patent application which secures this process. We welcome enquiries from any interested parties wanting to license this business model outside of Australia. 
Please contact us for information. 

Q. Why should my company use txtCode Feedback?
A. Comprehensive feedback from customers or clients is essential to any company interested in maintaining rewarding customer relationships, among other things. 
Click here to see the benefits of using txtCode Feedback to gather this valuable information.

Q. Will our company be required to setup any kind of infrastructure?
A. No. SMS Feedback already has a country wide infrastructure in place, there is no need for any additional infrastructure setup for your company in order to utilise the SMS Feedback service.

Q. Will our company need to purchase any software in order to use txtCode Feedback?
A. No. You will not need any additional software in order for your company to utilise the txtCode Feedback service.

Q. How long does it take to become operational once our company has signed-up?
A. Under normal conditions the initial setup process will be completed within 3 business days.

Q. How is the unique txtCode identifier created, and can we tailor this to our needs?
A. SMS Feedback allocates the unique txtCode identifiers, however, we will always attempt to accommodate specific requirements where possible.

Q. Can we display our company logo on the poster/ information pack?
A. All material can be customised to suit you needs. 

Q. What if I want to text a company that is not signed up for txtCode Feedback?
A. Only participating companies can avail themselves of this service. We would encourage you to bring this service to the attention of that company that is not a participant by directing them to the SMS Feedback Web site.

Q. If I am not total happy with the service, can I cancel my agreement?
A. SMS Feedback is fully committed to providing a quality service which we believe all of our customers will be completely satisfied with. If for any reason you are not completely satisfied with our service after the first 3 months of operation, SMS Feedback will be happy to terminate the agreement.

Q. Can we exclude stores or locations from this service?
A. This requirement can be accommodated, however, the service would be more effective if feedback was solicited from every store or location.

Q. How easy is it to set up the email recipients of the feedback for each store or location ? 
A. As part of the setup process you will select the email addresses of the feedback recipients for each store or location. SMS Feedback allows up to 6 email addresses for each store or location which makes customisation very easy and totally at your discretion.

Q. What countries does the SMS Feedback Service work in?
A. The SMS Feedback service is currently available in Australia with aggressive plans for global expansion to follow.

Q. Can our company advertise on this site ?
A. Please visit our Advertise with us page for more details.

Q. How long does it take to receive the customer feedback once the SMS message is sent?
A. 98% of all text messages world wide are delivered within 10 seconds.

Q. Will any of my customer Feedback comments/suggestions be shared with other participating companies?
A. Your privacy is very important to us, the information that your customers send to you will not be disclosed or shared with any other participating organisation.

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