SMS Feedback. Empowering Australian Companies & Consumers by Providing New & Effective Communication Solutions


What is 13text?

Briefly, 13text is a way for customers to contact your company using their mobile phone, even when they don't have your phone number! 

They do this by texting a keyword from their mobile phone to the nationwide number: 13text. Our technology does the rest! 

The word the customer texts is known as a keyword. Your keyword, which you can choose yourself, should be easy to remember. So easy that most people could probably guess it. You could even have 3 or 4 different keywords. 

Image | Delivery person delivering flowersFor example, if your company is a florist chain called Flowers For Me, you could buy the keywords:

  • flowersforme
  • flowers4me
  • flowers
  • getflowers

A customer who knows your name but doesn't know your number could text "flowersforme", and order within a few minutes. 

A customer who doesn't know your name, but urgently needs to order an anniversary bouquet could simply text "flowers" - and enjoy a happy anniversary!

How does 13text work? 


The Benefits of having 13TEXT:

  • Snag a huge group of new customers simply because they guessed your keyword.
     
  • Increase sales from existing customers thanks to enhanced accessibility.
     
  • Reach an entire market that never knew you existed.
     
  • Measure ROI in real time.
     
  • Know which internet marketing efforts are working best.

Image | Hand texting on mobile phone

txtCalling | Take customer service to a whole new level  SMS Feedback Corporate Web Site | Terms and Conditions

The 13text application is a product of SMS Feedback Pty Ltd. 
It was conceived, created and developed by SMS Feedback Pty Ltd 
International Patent Pending.

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